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How to add a "site" dropdown in the detail_chg ?


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gsc

Mon Jan 25 2010, 09:29AM

gsc

Registered Member #5438

Joined: Fri Jan 15 2010, 07:42AM
Posts: 15

Hello!

I'd like to add a dropdown in the detail_chg of the Analyst interface.
The problem is that there is no "site" attribute in the properties window (in WSP).

In the same way, I'd like to add a dropdown linked to the server table and again, this attribute is not available.

I think I'm missing something...

Anyone can help me? Thx!!

4uTech CEO

Mon Jan 25 2010, 11:06AM

CEO 4uTechnologies, Inc.

Registered Member #150

Joined: Mon Aug 16 2004, 03:58PM
Posts: 3904

gsc,

what relationship is being held between the site and your values on the ticket. in other words... what defines a Site value on the ticket.

eric

Specializing in Service Desk

davi.gardim

Mon Jan 25 2010, 11:09AM

Registered Member #1013

Joined: Fri Oct 21 2005, 11:05AM
Posts: 57

Are you want only to show the value of the site on detail form?
If you want only to show the value of site , you can create a PMD_MACRO into detail form ponting to site located on location table, as the example bellow:
<PDM_MACRO NAME=dtlReadonly hdr="Site" attr=log_agent.location.site>

davi.gardim

Mon Jan 25 2010, 11:42AM

Registered Member #1013

Joined: Fri Oct 21 2005, 11:05AM
Posts: 57

If you want to alter the data , you wiil need to create a new field of the type SREL pointing to site table on call_req table .

gsc

Tue Jan 26 2010, 02:19AM

gsc

Registered Member #5438

Joined: Fri Jan 15 2010, 07:42AM
Posts: 15

Eric, davi.grahim, thank you for your answers.

Eric, here is how I understand what my boss wants me to do: the site value depends on the server chosen in a dropdown. This dropdown should display the different servers stored in the ca_server table.

My problem is :
- there is no server attribute in the dropdown properties.
- I looked at the ca_server table and it seems that there is no
link between server and location or site tables.

davi.grahim,
are you sure that the new field pointing on site table should be created on the call_req table? Shouldn't it be on the chg table?

davi.gardim

Wed Jan 27 2010, 06:51AM

Registered Member #1013

Joined: Fri Oct 21 2005, 11:05AM
Posts: 57

sorry, you are right. The new field should be created on chg table.

4uTech CEO

Wed Jan 27 2010, 12:24PM

CEO 4uTechnologies, Inc.

Registered Member #150

Joined: Mon Aug 16 2004, 03:58PM
Posts: 3904

gsc,

you could always add a new field that has the relationship and then call that field.

eric

Specializing in Service Desk


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