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HDU- A Service Desk User Community :: Forums :: Service Desk r11.X Support :: Customizing r11.x
 
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Delegate option in Classic workflow
Moderators: Admin, 4uTech CEO
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ss028955
Wed Jan 27 2010, 06:03PM
Registered Member #2312
Joined: Mon Apr 02 2007, 07:31PM
Posts: 86
 We are using r11.2

We are using Classic workflow for our change order request. Is there any option in service desk that we can set out off office and delgate another user for approval so that change order routes to the delegated person?

Thanks in Advance

ss028955
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4uTech CEO
Mon Feb 01 2010, 01:40PM
CEO 4uTechnologies, Inc.

Registered Member #150
Joined: Mon Aug 16 2004, 03:58PM
Posts: 3904
 I would imagine that you can setup auto assignment and it will verify against the analysts that have an 'Available' option selected on their contact record.

eric

Specializing in Service Desk
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ss028955
Tue Feb 09 2010, 04:27PM
Registered Member #2312
Joined: Mon Apr 02 2007, 07:31PM
Posts: 86
 I guess Administrator need to do this. I was actually looking for optin that end user can do it. Just like Microsfot Outlook's Out Of Office option.
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