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Remove Request Area field and set default Request Area
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walid97
Tue Feb 02 2010, 05:55AM
Registered Member #1779
Joined: Wed Sep 27 2006, 03:43AM
Posts: 128
 Hi there,

I am trying to remove the Request area field from the detail_cr.htmpl page and add a default Request Area for all new Requests.

What I did is to get the pcat of the request are using:
pdm_extract –f “SELECT persid FROM Prob_Category WHERE sym=’Level1_Area’”

I got: pcat:400021

Then I removed the Request Area from the detail_cr.htmpl page and added this line:
<input type="hidden" name="SET.category" value="pcat:400021">

The problem is that this was working fine in SD 11.2, but here in SD 12.1, it is not working. When I open tickets from this htmpl page, I get a blank Request Area.

How can I force the new Requests to have this Request Area: Level1_Area ??

Many thanks.
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ABHI
Mon Feb 08 2010, 02:50AM
Registered Member #800
Joined: Thu Jul 21 2005, 04:18AM
Posts: 64
 You need to set it fm Data Partitions "default" constraint, I was facing the same issue in R12.1 and therefore switched to changing this from data partition, problem got slved for me... Try it.
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deepu27
Wed Mar 03 2010, 12:17PM
Registered Member #1545
Joined: Sat Jun 17 2006, 11:40PM
Posts: 67
 You can also assign any requests created by the employee to the group which handles that particular Incident area, like we have done in our case and like Abhi said, this is also done through data partitions.
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