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Embedded CA Workflow not installing


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wbvczar

Tue Mar 02 2010, 09:21AM

Registered Member #831

Joined: Tue Aug 09 2005, 10:39AM
Posts: 92

I am trying (for the first time) to install Service Desk r11.2 on Windows 2003 R2 64-bit with SQL Server 2008. I have been successful but have run into a glitch ( I have applied cumulative patch #4).

It seems that the embedded CA Workflow does not want to install. I get the following error in the "wekinstall.log in the "Program Files (x86)\CA\Service Desk\site\Workflow" directory:

Install, com.ca.workflow.install.core.WorkflowServerAction, err, com.microsoft.sqlserver.jdbc.SQLServerException: The server version is not supported. The target server must be SQL Server 2000 or later.
STACK_TRACE: 21
com.microsoft.sqlserver.jdbc.SQLServerException: The server version is not supported. The target server must be SQL Server 2000 or later.
at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDriverError(Unknown Source)
at com.microsoft.sqlserver.jdbc.DBComms.Prelogin(Unknown Source)
at com.microsoft.sqlserver.jdbc.DBComms.<init>(Unknown Source)
at com.microsoft.sqlserver.jdbc.SQLServerConnection.connect(Unknown Source)
at com.microsoft.sqlserver.jdbc.SQLServerDriver.connect(Unknown Source)
at java.sql.DriverManager.getConnection(Unknown Source)
at java.sql.DriverManager.getConnection(Unknown Source)
at com.ca.workflow.install.core.WorkflowServerAction.ConnectToDatabase(Unknown Source)
at com.ca.workflow.install.core.WorkflowServerAction.installJ2Flow(Unknown Source)
at com.ca.workflow.install.core.WorkflowServerAction.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)

(Mar 1, 2010 1:37:12 PM), Install, com.ca.workflow.install.core.WorkflowServerAction, err, Error generating product code
(Mar 1, 2010 1:37:12 PM), Install, com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct, err, User cancelled installation.

Any ideas? Is there anything I need to do on 64-bit Windows or SQL Server 2008?


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