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Attachments Not Uploading Randomly [Until pdm services recycled]
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BatmanInTheHood
Wed Mar 10 2010, 09:51AM
Registered Member #3625
Joined: Fri Mar 28 2008, 03:47PM
Posts: 3
It seems like randomly the attachments just stop working until I recycle the pdm services.

I recycle the pdm services and it seems to resolve the problem. I believe we are on r11.2 patch level 2.

Is there a way to just restart the attachments process? Rather than restarting all of the services?

Thanks in advance for any info!
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gheath
Tue Apr 13 2010, 01:21PM
Registered Member #2137
Joined: Wed Feb 07 2007, 07:58AM
Posts: 102
I had a similar problem. CA informed me that there is no way to just restart the "attachment" services. Are you running on a Windows box by chance? If so, they supplied me with a test fix patch to apply that resolved our problem. The test fix patch number is T5EK097. I applied the patch in early February and we have not had a problem since. We are using SD R11.2 (cumulative patch #3).
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