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HelpDeskUsers- A HDU Tech Service Desk Manager User Community :: Forums :: Customizing r11.x
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Web Screen Painter Updating Menubar for Analysts

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cmamago
Sat Oct 14 2006, 10:57PM Print View
Registered Member #1677 Joined: Thu Aug 17 2006, 03:03PM
Location: Fort Pickett, Blackstone, Va

Posts: 44
In R11, we loaded with ITIL but because we aren't using anything but requests right now, took a lot of stuff off the menu. We had to leave one of incidents or problems on the menu to make the menus work though.

I tried to do the same thing when we upgraded to 11.2. Using the Analyst, Default page, I took off several things that were fine, but when I took off File, New Incidents; File, New Incidents and Search, Incidents [but left problems on the menus], received error:
AHD04407:Service Desk html generation error. Could not find or process 'sd_main.htmpl'. and
AHD04709: Internal parser stack error: expected PDM_IF and found Parsed_Htmpl_root at sd_main.htmpl[1].

Any suggestions?

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amitbagate
Thu Dec 14 2006, 10:53PM
Mr.
Registered Member #1904 Joined: Wed Nov 15 2006, 02:49AM
Location: Pune,India

Posts: 6
hey .. i got the same error message. Did you find any solution?.... Thanks
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cmamago
Mon Dec 18 2006, 02:44PM
Registered Member #1677 Joined: Thu Aug 17 2006, 03:03PM
Location: Fort Pickett, Blackstone, Va

Posts: 44
nope
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LSB
Tue Dec 19 2006, 07:54PM
Registered Member #1353 Joined: Tue Mar 28 2006, 12:45PM
Location: Austin, TX

Posts: 91
How did you modify the menu items?
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cmamago
Wed Dec 27 2006, 10:43PM
Registered Member #1677 Joined: Thu Aug 17 2006, 03:03PM
Location: Fort Pickett, Blackstone, Va

Posts: 44
through web screen painter.
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