Cumulative #2 Patch Published
CA Service Desk/CA Service Desk Knowledge Tools - r12.1
Cumulative #2 Patch Published
Date: November 10, 2009
This cumulative #2 patch includes a number of corrections denoted by Service Desk components: Service Desk Server (USRD) and Server Desk Web Screen Painter (USRDWP). You can download cumulative #2 patches here,
[link]A list of the problems resolved by the cumulative #2 patch can be found in the following table. For more information on a particular problem, search the knowledge base on support.ca.com or click on the hyperlinks below. Please note that all corrections included in cumulative patch #1 are also rolled up into cumulative #2. The list of corrections included in cumulative #1 can be found here:
[link]
ITIL v3.
Support ITIL best practices with Service Desk
While ITIL provides a framework of best practices to help assist companies, these practices must have flexibility for companies to reap the full extent of the frameworks value.
4uTechnologies is a long-time enthusiast of ITIL. The
4uTechnologies solutions are developed to make service management and the ITIL framework flexible, while helping companies amplify efficiencies, shrink risk, augment value and enclose operational costs.
These solutions sustain the service management life cycle, providing many products and services that integrate ITIL v3 best-practice processes.
4uTechnologies Service Management can help organizations:
• Comprehend and follow the full scope of IT assets and configurations.
• Drastically diminish change-related problems and incidents.
• Implement greater levels of automation and full-circle processes.
• Prevent possible service quality issues before and after operation.
• Speedily identify and resolve unexpected service problems after deployment.
• Pin down root causes of troubles and prioritize response according to the impact on the organization.
• Associate IT metrics to key performance indicators (KPIs) for appropriate management of service level agreements (SLAs).
• Liberate expensive staff from labor-intensive tasks so they can support more intentional initiatives.
Upload: Workflow Tasks for employees
In this archive i included the files that i customized to allow the employees to see and approve workflow tasks. The file contains also a little howto of the steps that i made. You'll probably need to adapt them to your situation.
Hope it helps.
Submitted by DanieleG
Workflow Tasks for employees
