Visit this link… [link]
As the largest global gathering of CA customers, business partners, executives and IT leaders,
CA World is where tomorrow’s innovations converge with today’s technologies. We’ll be tackling some of the toughest challenges in IT today at CA World, from the mainframe to the network to the cloud.
Check out the link and read more!

Don't forget to stop on by the 4uTech booth and visit our team of CA Solution and Business experts.

[link]


CA Service Desk/CA Service Desk Knowledge Tools - r12.1
Cumulative #2 Patch Published
Date: November 10, 2009



This cumulative #2 patch includes a number of corrections denoted by Service Desk components: Service Desk Server (USRD) and Server Desk Web Screen Painter (USRDWP). You can download cumulative #2 patches here, [link]

A list of the problems resolved by the cumulative #2 patch can be found in the following table. For more information on a particular problem, search the knowledge base on support.ca.com or click on the hyperlinks below. Please note that all corrections included in cumulative patch #1 are also rolled up into cumulative #2. The list of corrections included in cumulative #1 can be found here:

[link]


4uTechnologies has perfected the Unicenter Service Desk migration / upgrade process to ensure your smooth transition to Service Desk Manager r12.

Reasons to upgrade:

Current version supported
Latest and greatest technologies from CA
Service Contracts
Automated Responses
More open Architecture
CA Workflow
Tight integration with Desktop Suite
New & improved CMDB
Etc…

Challenges during migration;

Bring over existing customizations.
Screen customizations
Database customizations
Code customizations
Data integrity
Archiving / Purging antiquated data
Report conversions


4uTech can help with these tasks.

Call 4uTechnologies! We have successfully accomplished dozens and dozens of migrations.

888-695-5294

email us your migration request at [email]

Support ITIL best practices with Service Desk


While ITIL provides a framework of best practices to help assist companies, these practices must have flexibility for companies to reap the full extent of the frameworks value. 4uTech is a long-time enthusiast of ITIL. The 4uTech solutions are developed to make service management and the ITIL framework flexible, while helping companies amplify efficiencies, shrink risk, augment value and enclose operational costs.

These solutions sustain the service management life cycle, providing many products and services that integrate ITIL v3 best-practice processes.

4uTechnologies Service Management can help organizations:
• Comprehend and follow the full scope of IT assets and configurations.
• Drastically diminish change-related problems and incidents.
• Implement greater levels of automation and full-circle processes.
• Prevent possible service quality issues before and after operation.
• Speedily identify and resolve unexpected service problems after deployment.
• Pin down root causes of troubles and prioritize response according to the impact on the organization.
• Associate IT metrics to key performance indicators (KPIs) for appropriate management of service level agreements (SLAs).
• Liberate expensive staff from labor-intensive tasks so they can support more intentional initiatives.


Customized Java script for showAlertMsg()
Submitted by svetazk

Changing Error Alert Color and adding Error Alert Pop-ups