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Mentoring on Features not Covered in Manufacturer Training
New Forum Posts

  Thread Poster Views Replies Lastpost
Workflow task assignee to default to log in user when completing task (Customizing r11.x) InfoJoe 0 0 -
 
link in survey question (Customizing r11.x) sdemirayak 12 0 -
 
Incident area properties in Inital Notification (Customizations) sdjunkie 4 0 -
 
Compatibility Error (Installations) NKM 16 1 NKM
Fri Feb 05 2010, 03:51AM 
BOXI Report (Customizations) ferrarini 22 0 -
 
Change how a contact is listed ('last_name,first_name' -> 'last_name') (Customizations) ardasaydam 18 1 ardasaydam
Thu Feb 04 2010, 08:31AM 
How to open a pop-up to summarize a ticket? (Customizations) gsc 56 1 gsc
Thu Feb 04 2010, 07:14AM 
Change password at first login (General r11.x) The Boss 19 0 -
 
custom field in text_api.cfg (General r11.x) afatsum 18 0 -
 
Remove Request Area field and set default Request Area (Customizations) walid97 40 1 ABHI
Mon Feb 08 2010, 02:50AM 
Upgrade Service Desk to Service Desk Manager (Installations) wbvczar 25 1 4uTech CEO
Mon Feb 01 2010, 01:13PM 
DAta Partition for GRoups (General r11.x) toni83 29 1 NKM
Tue Feb 02 2010, 12:24AM 
Notification for one status in CO (Customizations) emayer 36 1 4uTech CEO
Mon Feb 01 2010, 01:35PM 
Delegate option in Classic workflow (Customizing r11.x) ss028955 27 1 4uTech CEO
Mon Feb 01 2010, 01:40PM 
Change Order Approver in Basic Workflow (Customizations) InfoJoe 25 2 InfoJoe
Mon Feb 01 2010, 01:46PM 
lrel fields (Reporting on r11.x) sdemirayak 33 3 4uTech CEO
Wed Jan 27 2010, 11:46AM 
[RESOLVED] Stored Query Problem (Change Orders) (Customizing r11.x) wbvczar 57 2 4uTech CEO
Wed Jan 27 2010, 12:26PM 
How to add a "site" dropdown in the detail_chg ? (Customizations) gsc 51 6 4uTech CEO
Wed Jan 27 2010, 12:24PM 
Repository Images not embedded into Notification Email (Customizing r11.x) Mark Rixon 31 1 sdjunkie
Wed Jan 27 2010, 04:10AM 
Date format: how to display the first three letters of the month? (Customizations) gsc 31 2 gsc
Wed Jan 27 2010, 07:34AM 
How to set the default value (Customizations) htox 45 1 htox
Tue Feb 02 2010, 02:35AM 
Adding UAPM Custom Tables to Service Desk (General r11.x) tkring 25 2 davi.gardim
Mon Jan 25 2010, 11:47AM 
Report from Within Service desk (Reporting on r11.x) deepu27 42 4 deepu27
Thu Jan 28 2010, 05:55AM 
Unable to open attached file in employee workflow (Customizations) LSG 35 1 4uTech CEO
Mon Feb 01 2010, 01:51PM 
deletion exsisted workflow upon new changecategory selection (Customizations) kats 35 2 kats
Mon Feb 01 2010, 09:26PM 
Location based auto assignment (Customizations) Urza 33 0 -
 
Hiding show filter ,Clear filter buttons in list form (Customizing r11.x) kats 49 4 kats
Thu Jan 21 2010, 10:27AM 
Set different priorities for each set of employees (Customizations) sdjunkie 32 0 -
 
Creating a command line workflow (CA Workflow) mcardozo 38 1 Viraj.who.else
Sat Jan 30 2010, 04:38AM 
Ldap_test Protocol Error (General r11.x) SMM 31 1 SMM
Fri Jan 15 2010, 09:13AM 
Can we convert requests raised from request module to incident module (Customizing r11.x) Jiya 53 2 Jiya
Mon Jan 18 2010, 11:10PM 
CA Workflow task list in scoreboard (CA Workflow) euaan 31 0 -
 
CA Workflow installation error. (CA Workflow) ABHI 30 1 ABHI
Tue Jan 19 2010, 04:58AM 
PDA Interface Scoreboard Change (Customizations) InfoJoe 29 0 -
 
auto close delay time doesnt work properly (Customizing r11.x) sdemirayak 63 7 sdjunkie
Tue Jan 19 2010, 06:29AM 
Found multiple SREL matche (General r11.x) Aportonista 46 3 zebulon
Thu Jan 14 2010, 10:13AM 
Is it possible to identify the logged user in a spell code? (Customizing r11.x) davi.gardim 64 3 pino
Tue Jan 26 2010, 09:34AM 
Sort not working (Customizing r11.x) mlandis 34 1 mlandis
Fri Jan 15 2010, 11:52AM 
Set Access Type depending on First letter of user id (Customizing r11.x) USDimp 56 5 USDimp
Mon Feb 08 2010, 03:33AM 
Did spel code syntax change in r12? (Customizations) ardasaydam 123 8 ehrnell
Wed Jan 13 2010, 07:56AM 
Capturing First Assignee in reports (Reporting on r11.x) Priya 48 2 4uTech CEO
Wed Jan 27 2010, 11:51AM 
Location on Emp interface (General r11.x) The Boss 49 2 addy
Fri Jan 15 2010, 01:33AM 
MDB 12.1 upgrade fails (Installations) JMess 47 3 JMess
Mon Feb 01 2010, 01:28PM 
Stored Query - Get all requsts made by users from the current user's group (Customizing r11.x) hawksz 108 2 hawksz
Thu Jan 14 2010, 07:34AM 
Update chg.rootcause if null from workflow task (Customizing r11.x) crackerboy 63 5 Sigitas
Mon Jan 25 2010, 05:56AM 
How to update change order status by spel code? (Customizations) ldmacedo 57 1 ldmacedo
Fri Jan 08 2010, 05:48AM 
Decompile pdm.dll (Customizing r11.x) ferrarini 45 0 -
 
.bat fails after pdm_publish (Customizing r11.x) Casey 47 0 -
 
Create a New Change Order on Emp Interface. (Customizing r11.x) The Boss 43 2 The Boss
Wed Jan 06 2010, 06:43AM 
auto assignment of request areas (Customizing r11.x) HBin 45 0 -
 
Copy Change workflow from Test to production (Customizations) ss028955 47 2 ss028955
Tue Jan 05 2010, 04:50PM 
Updating Status from Email (General r11.x) SMM 45 5 SMM
Thu Jan 07 2010, 11:18AM 
Mouse over menus (Customizations) Ahmed 49 2 Urza
Wed Jan 06 2010, 04:28AM 
Customize login page (blue frame) (Customizations) johnv 90 4 Pallavi
Fri Jan 29 2010, 12:38AM 
No Window POP up on click new request (Customizing r11.x) satishpvk 42 1 4uTech CEO
Tue Jan 05 2010, 04:13PM 
auto assignment not happening (Customizations) HBin 53 3 4uTech CEO
Mon Feb 01 2010, 01:55PM 
Guide to implement Multi tennacy (Installations) pupil_sd 74 4 4uTech CEO
Mon Feb 01 2010, 01:48PM 
Search for Change Orders in Employee Interface (General r11.x) jasmin78 44 3 4uTech CEO
Tue Jan 05 2010, 12:42AM 
tree categories incident (Customizations) volkass 49 1 4uTech CEO
Mon Jan 04 2010, 11:59AM 
prevent close parent (General r11.x) sdemirayak 41 3 GeorgeB
Mon Jan 18 2010, 08:47AM 
Checklist in WF form or Chg? (CA Workflow) vish 72 1 vish
Thu Jan 21 2010, 10:31AM 
create configuration item (General r11.x) DM 48 0 -
 
Rootcause selection screen only certain values should appear (Customizing r11.x) subbu.mahe 46 1 subbu.mahe
Wed Dec 30 2009, 01:06AM 
Data Partition on Change Order Table (Customizations) addy 37 2 addy
Tue Dec 29 2009, 11:15PM 
failure of auto affectation (Customizations) volkass 88 14 4uTech CEO
Wed Dec 30 2009, 12:54PM 
Data partition for Request Area Properties (Customizations) s_anr 60 6 s_anr
Tue Dec 29 2009, 10:22AM 
Data Partition for repositories (Customizing r11.x) Urza 69 5 Urza
Mon Jan 04 2010, 03:51AM 
RESOLVED:Missing Create New Button in Administration Tab Custom forms (Customizing r11.x) Maheshwar 68 6 Maheshwar
Tue Dec 29 2009, 10:56AM 
RESOLVED: Data Partition on Configuration Items (Customizing r11.x) Maheshwar 106 15 LostinNY
Thu Jan 07 2010, 02:07PM 
Change Incident Status Automatically when it is updated (Customizations) jambo969 95 2 jambo969
Wed Dec 23 2009, 06:20AM 
prior r12.1 email links (Installations) wilt 49 1 4uTech CEO
Mon Dec 21 2009, 10:17AM 
edit in list ticket selection (Customizing r11.x) kats 104 4 kats
Wed Dec 23 2009, 07:27PM 
Ticket import from R11.2 to R12.1 (Installations) walid97 88 4 walid97
Sun Jan 03 2010, 09:09AM 
SREL table in BOXI (Customizations) ferrarini 69 2 ferrarini
Thu Dec 17 2009, 10:21AM 
Delaying an SLA (Customizing r11.x) Aportonista 76 2 Aportonista
Tue Jan 05 2010, 11:52PM 
auto Set a readonly date value (Customizing r11.x) Aportonista 68 5 Aportonista
Fri Jan 29 2010, 01:32AM 
Refresh before save (Customizations) NetSeer 65 0 -
 
Documnet Review Notification (Knowledge Tools / Keyword Search r11.x) Sunny V 48 0 -
 
Bulk upload configuration items - version r11.2 (General r11.x) ss028955 69 3 mlandis
Wed Feb 03 2010, 01:49PM 
AHDConnect:checkout 'NO' (Customizing r11.x) priyanka.madhu 43 0 -
 
Remove Edit button from detail_cr.htmpl form. (Customizing r11.x) Asmi 98 5 Asmi
Mon Dec 14 2009, 08:16AM 
Creating a new scoreboard.htmpl file for the Employee View (Customizing r11.x) ddbeard 78 1 4uTech CEO
Wed Dec 09 2009, 04:39PM 
Name of the description field on request_status_change.htmpl to call from the spel code (Customizations) ardasaydam 89 1 Sigitas
Wed Dec 09 2009, 03:10AM 
OR on search screen? (Customizing r11.x) mlandis 61 3 mlandis
Mon Dec 21 2009, 09:34AM 
Employee can not add comment (General r11.x) MayBe 92 6 MayBe
Fri Dec 11 2009, 03:15AM 
Post validate trigger (Customizations) Purva30 72 1 ferrarini
Fri Dec 11 2009, 10:03AM 
checkbox in USD, integer values conversion to String (CA Workflow) vish 78 5 vish
Wed Dec 30 2009, 09:15AM 
Change WorkFlow Activity Log R12.1 (Customizations) ferrarini 60 1 Aportonista
Wed Jan 06 2010, 03:09AM 
Employee view screwed up - see attached screenshots (General r11.x) prausch 100 3 ABHI
Wed Dec 16 2009, 06:59AM 
Data Constraint Question (General r11.x) tsly 68 1 jemorales05
Tue Dec 08 2009, 01:45PM 
Service Desk over the internet (Installing & Configuring r11.x) rudeboy 86 1 rudeboy
Fri Dec 18 2009, 08:51AM 
Querying tickets assigned to a group through webservice (Integration with r11.x) Dalio 61 0 -
 
Search Contact in Employee interface (Customizations) Sunny V 64 1 Sunny V
Thu Dec 03 2009, 07:19AM 
want to change a SLA violation notification texte (Customizations) volkass 93 3 Mohit Gulati
Mon Dec 14 2009, 01:03AM 
Create a Button for Manual Notify (Customizing r11.x) nsenkyire 105 1 EvilReaper
Tue Dec 08 2009, 06:16AM 
New line on spel format command (Customizations) ferrarini 64 0 -
 
User's Role (Customizations) Sunny V 88 3 ABHI
Fri Jan 29 2010, 06:28AM 
Reports tab servicedesk r12 (Installations) Marcust 99 3 walid97
Fri Jan 08 2010, 04:41AM 
Loadind USD R12 data (Installations) Marcust 68 3 passakon
Thu Feb 04 2010, 03:26AM 
pdmtimetodatetime does not recognise (Reporting on r11.x) einas 47 1 4uTech CEO
Wed Jan 27 2010, 11:54AM 
Threads: 7118 | Replies: 22831 | Views: 1176590
CA World Registration is Now Open
4uTech CEO on Tuesday 24 November 2009 - 14:15:27 | Read/Post Comment: 1
As the largest global gathering of CA customers, business partners, executives and IT leaders,
CA World is where tomorrow’s innovations converge with today’s technologies. We’ll be tackling some of the toughest challenges in IT today at CA World, from the mainframe to the network to the cloud.
Check out the link and read more!

Don't forget to stop on by the 4uTech booth and visit our team of CA Solution and Business experts.

[link]


Cumulative #2 Patch Published
4uTech CEO on Monday 16 November 2009 - 12:24:03 | Read/Post Comment: 0
CA Service Desk/CA Service Desk Knowledge Tools - r12.1
Cumulative #2 Patch Published
Date: November 10, 2009



This cumulative #2 patch includes a number of corrections denoted by Service Desk components: Service Desk Server (USRD) and Server Desk Web Screen Painter (USRDWP). You can download cumulative #2 patches here, [link]

A list of the problems resolved by the cumulative #2 patch can be found in the following table. For more information on a particular problem, search the knowledge base on support.ca.com or click on the hyperlinks below. Please note that all corrections included in cumulative patch #1 are also rolled up into cumulative #2. The list of corrections included in cumulative #1 can be found here:

[link]


Migrate to Service Desk Manager
4uTech CEO on Wednesday 16 September 2009 - 10:28:32 | Read/Post Comment: 0
4uTechnologies has perfected the Unicenter Service Desk migration / upgrade process to ensure your smooth transition to Service Desk Manager r12.

Reasons to upgrade:

Current version supported
Latest and greatest technologies from CA
Service Contracts
Automated Responses
More open Architecture
CA Workflow
Tight integration with Desktop Suite
New & improved CMDB
Etc…

Challenges during migration;

Bring over existing customizations.
Screen customizations
Database customizations
Code customizations
Data integrity
Archiving / Purging antiquated data
Report conversions


4uTech can help with these tasks.

Call 4uTechnologies! We have successfully accomplished dozens and dozens of migrations.

888-695-5294

email us your migration request at [email]

ITIL v3.
4uTech CEO on Wednesday 17 June 2009 - 15:42:11 | Read/Post Comment: 0
Support ITIL best practices with Service Desk


While ITIL provides a framework of best practices to help assist companies, these practices must have flexibility for companies to reap the full extent of the frameworks value. 4uTech is a long-time enthusiast of ITIL. The 4uTech solutions are developed to make service management and the ITIL framework flexible, while helping companies amplify efficiencies, shrink risk, augment value and enclose operational costs.

These solutions sustain the service management life cycle, providing many products and services that integrate ITIL v3 best-practice processes.

4uTechnologies Service Management can help organizations:
• Comprehend and follow the full scope of IT assets and configurations.
• Drastically diminish change-related problems and incidents.
• Implement greater levels of automation and full-circle processes.
• Prevent possible service quality issues before and after operation.
• Speedily identify and resolve unexpected service problems after deployment.
• Pin down root causes of troubles and prioritize response according to the impact on the organization.
• Associate IT metrics to key performance indicators (KPIs) for appropriate management of service level agreements (SLAs).
• Liberate expensive staff from labor-intensive tasks so they can support more intentional initiatives.


Upload: Changing Error Alert Color and adding Error Alert Pop-ups
4uTech CEO on Sunday 06 December 2009 - 18:13:32 | Read/Post Comment: 0
Customized Java script for showAlertMsg()
Submitted by svetazk

Changing Error Alert Color and adding Error Alert Pop-ups


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